(2010-08-20) Downloadable Telephone Skills Training Materials Package, Includes Trainer Resources,
Download Telephone Skills Training Materials and train staff to improve their over th
Skills Converged is proud to introduce Telephone Skills training materials designed to assist anyone who needs to communicate with others on the phone. The course helps office staff, customer service personnel, technical people, managers, etc. to improve on this important skill. A Variety of case studies are provided in this course which help participants to master communication skills, learn how to establish rapport, handle angry callers and obtain information.
The course relies on different interactive exercises that help participants learn important telephone skills during the course. Group interactions, role plays, good and bad examples of conversations and specific guidelines on attitude and mentality together help the participants to master the skills offered in this course.
Telephone skills can be extended into a two day course by combining it with Customer Service Skills Training Materials. This allows trainer to focus on more specific scenarios found in customer services whether on the phone or in person which further prepares participants to function as customer service personal on and off the phone. For further details on Telephone Skills Training Materials see, http://www.skillsconverged.com/TrainingMaterials/SalesMarketing/TrainingMaterialTelephoneSkills/tabid/329/Default.aspx For Customer Service Training Materials see, http://www.skillsconverged.com/TrainingMaterials/SalesMarketing/TrainingMaterialCustomerServiceSkills/tabid/276/Default.aspx
The courses can also be extended using other soft skills courses such as communication skills, assertiveness skills, personal impact, handling difficult people, emotional intelligence, anger management, body language skills and other related courses.
For further details on these courses please visit http://www.skillsconverged.com
About Us: Skills Converged provided training courses on soft skills and productivity used for staff training and personal development. Using extensive research on training methodology as well as latest developments on soft skills, the company designs and produces state of the art training materials. These affordable courses can significantly help trainers to quickly pick up new courses and respond to market demand. Free downloadable training materials, roleplays, team building exercises and trainer resources are also available on www.skillsconverged.com to enhance these courses based on trainer’s specific requirements.
Contact Info: www.skillsconverged.com
Additional: Training Materials, Training Resources, Customer Service Skills Training Materials, Communication Skills Training Materials, Handling Difficult People Training Materials, Conflict Management Training Materials, Sales Skills Training Materials, How to Influence People Training Materials
Company: Skillsconverged.com
Country: United Kingdom
Contact: www.skillsconverged.com
Website: www.skillsconverged.com
Bus E-Mail: optional (shown publicly)
Phone:
