(2010-08-31) Tektronix Expands Instrument Service Offerings to Keep Customers Up and Testing
Tektronix, Inc., the world's leading manufacturer of oscilloscopes, today announced G
Bangalore August 31, 2010 – Tektronix, Inc., the world's leading manufacturer of oscilloscopes, today announced Gold Care Plans designed to give customers a worry-free ownership experience across mid-range and high-performance test instruments such as oscilloscopes and spectrum analyzers. An enhancement to Tektronix’ current support offerings, Gold Care Plans deliver such benefits as equivalent loaner products, scheduled factory-certified calibration, and priority access to technical support resources.
In the face of a slow economic recovery, companies are cutting spare products to trim capital expenses. Yet, increased competition and short market windows reduce tolerance for downtime. Similarly, responsive technical support is vital to maximizing productivity as design teams are asked to do more with less. Tektronix Gold Care Plans are the industry’s first to meet these evolving requirements.
“We’ve heard from many of our large customers that downtime is simply not an option, especially with today’s tight development schedules,” said Paul Caragher, president, Service Solutions, Tektronix. “The Gold Care Plans provide a fixed cost of ownership and ensure that in the unlikely event of an instrument failure, the customer is able to get back to work with minimal interruption. These plans take instrument failure and incremental ownership costs off the table.”
Tektronix is the first test and measurement instrument provider to offer a “gold care” support option of this magnitude. The core features available in Tektronix Gold Care Plans – at a single price – include:
• A loaner product of equal or higher performance on product failures of any type
• Scheduled factory-certified calibration
• EOS/ESD coverage
• Priority processing of all failed products
• Priority access to Tektronix technical support and call centers
• Uninterrupted coverage for up to 5 total years with automatic renewal
Availability
Gold Care Plans are available immediately on select products to customers in North America, Europe, China and Japan. Contact your local sales representative to learn more and take advantage of the Gold Care Plans.
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About Tektronix
For more than sixty years, engineers have turned to Tektronix for test, measurement and monitoring solutions to solve design challenges, improve productivity and dramatically reduce time to market. Tektronix is a leading supplier of test instrumentation for engineers focused on electronic design, manufacturing, and advanced technology development. Headquartered in Beaverton, Oregon, Tektronix serves customers worldwide and offers award-winning service and support.
About Us: For more than sixty years, engineers have turned to Tektronix for test, measurement and monitoring solutions to solve design challenges, improve productivity and dramatically reduce time to market. Tektronix is a leading supplier of test instrumentation for engineers focused on electronic design, manufacturing, and advanced technology development. Headquartered in Beaverton, Oregon, Tektronix serves customers worldwide and offers award-winning service and support.
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Company: Tektronix
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Contact: Farha
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